Frequently Asked Questions
- How long will it take to receive my stair kit?
- What do I need to know to order these stairs?
- What size opening do I need for the spiral staircase?
- Do you have a list of certified installers who could install these kits for me?
- Can I get the treads in a different color or unfinished/not sealed?
- You state that the maximum height per stair kit is 12' 4" - can I stack two stair kits together to reach approximately 20 feet?
- Do you have an outdoor product that is white?
- Can the Enduro outdoor spiral staircase be painted?
- Are there any options for different handrails and treads other than those shown?
- Is there anywhere in the country I can see these staircases?
- Which of your product meet BOCA/UBC/IRC building code?
- How do I know where the bottom step will end up in conjunction to the landing?
- Your stair kits come with a triangular landing - can I get a square or rectangular one?
- Do you manufacture safety gates for your staircases?
- The Kompact shows a support pole utilized between tread 5, 6, or 7 - can I get another pole for higher up?
- What if I am attaching the base of my stairkit to wood. Do I need to do anything different in this situation?
- I am installing the Enduro onto a concrete footing. What size pad should I use?
Canada deliveries could take up to three weeks due to customs, Alaska and Hawaii up to 4 weeks.
- Find your exact floor-to-floor height
- The size of the space available to properly fit whichever diameter (for spiral kits) or dimension (for modular kits) product you are interested in.
Keep in mind when considering a spiral, that the tread length is always less than half the diameter. For instance, the 3' 11" diameter spiral will give you a walking pad (the space between the outside of the center pole and the handrail) of roughly 16 inches, which is very tiny. By comparison, the code compliant model is the 5' 3" diameter, which gives you a walking pad of around 28 inches.
Q: Do you have a list of certified installers who could install these kits for me?
A: These are do-it-yourself units. However the larger retail locations where our product is available do have installation departments that may install the kits for you. Contact the retailer for this possibility.
Q: You state that the maximum height per stair kit is 12' 4" - can I stack two stair kits together to reach approximately 20 feet?
A: Yes, this can be done by building the bottom staircase and securing the landing for structural integrity. The second stair kit can then be built upon that landing.
Q: Do you have an outdoor product that is white?
A: Currently our only outdoor product is the Enduro Steel, which is shiny metallic when new, and will oxidize to a white Grey, much like guardrails and light poles.
Q: Can the Enduro outdoor spiral staircase be painted?
A: The manufacturer suggests that you do not paint the Enduro and enjoy it as a maintenance free product. However if you must paint it, this is the process that should be followed:
- Allow the product to oxidize for 1 year
- Remove the oxidation
- Add two coats of blue metal primer
- Then two coats finish metal paint
- Touch up any nicks and scratches on a constant maintenance basis to prevent rust
Q: Which of your product meet BOCA/UBC/IRC building code?
A: Our 5' 3" spiral stair kits (Civik, Phoenix, Enduro) all meet these code requirements. However you should always check with your local building authority for any possible codes specific to your area.
Q: How do I know where the bottom step will end up in conjunction to the landing?
A: The standard spiral kits will make a 360 degree turn. Therefore the first step will be directly underneath the landing. Consult our assembly manuals (Civik, Phoenix, Enduro, Karina, Kompact) to see this in detail.
Q: What if I am attaching the base of my stairkit to wood. Do I need to do anything different in this situation?
A: All the stairkits come with concrete molly anchors. If you are securing the kit into wood, please replace those with similar sized lag bolts. The "tools needed" page of our manual show strange looking metric drills. These are masonry bits for concrete. If you are securing into wood use a regular drill appropriate to the size of the lag bolts you just purchased.
Q: I am installing the Enduro onto a concrete footing. What size pad should I use?
A: Most people will pour a pad the same diameter as the stairkit. This allows for the 8 3/4" diameter base plate to be secured, as well as the FO1 "foot" holding in place the very first baluster on the bottom step. The depth of the pad would depend on frost and climate conditions in your area, and might require checking with your local inspector.
Glossary of Stair Terms
- Tread going: The step that you walk on
- Tread rise: The vertical height between the top of one tread to the next
- Pitch line: The angle of the stair measured from the front of each tread Shows how steep the stair is. Particularly relevant for modular and spacesaver stairs.
- Staircase going: The overall length of the staircase along the floor
- Floor to floor height: The height the staircase will rise from each finished floor to the next
- Floor to ceiling height: The height from the finished floor to the underside of the ceiling
- Stairwell: The opening in the floor in which the staircase will be situated
- Clear tread width: The walking width between handrail to handrail or handrail to centre column
- Baluster or spindle: The vertical post connecting the tread to the handrail
- Landing balustrade: The balustrade protecting the stairwell
- Landing tread Balustrade: The balustrade on the landing tread
- Stairwell balustrade: The balustrade protecting the stairwell
- Diameter: The overall width of a spiral staircase (outer edge to edge)
- Landing tread: The top step of a spiral staircase connecting the landing to the centre column
- Winder: A shaped tread which forms a turn in a straight staircase. Usually three or four treads create a quarter or 90 degree turn.
- Modular: A straight staircase which can also have one or two quarter turns inserted, supplied in component form.
- Spiral stair: A circular staircase where the treads rotate around a centre column
- Helical stair: A circular or curving staircase where the treads rotate around a central void
- Dog-leg stair: A straight staircase with one quarter turn
- Riserbar: A bar or strip which is inserted between the treads of an open plan staircase. This should ensure that the gap between the treads is less than 100mm (4") to comply with the Building Regulations gap rule